Refund policy

Returns & Refunds

Due to the handmade and personal nature of our products, all return and refund requests are reviewed on a case-by-case basis.

If you experience an issue with your order, please contact us within 30 days of receiving your purchase at pureheavennaturalsllc@gmail.com. Please include your order number, a description of the issue, and photos if applicable. We will carefully review your request and work with you to find a fair resolution.

Please note that because personal preferences vary from person to person, we are unable to accept returns or issue refunds based on scent, color, texture, consistency, or how a product feels on your skin. These characteristics are subjective and are not considered product defects.

Because our products are handmade in small batches, slight variations in color, design, weight, and appearance are normal and make each item unique.

Returns will only be considered for products that arrive damaged, defective, or if an error was made with your order. If a return is approved, we will provide instructions on how and where to return the item. Please do not send products back without contacting us first, as unauthorized returns cannot be accepted.

If you have any questions about our return policy, please contact us at pureheavennaturalsllc@gmail.com. We are always happy to help.

For the safety of our customers and the integrity of our handmade products, we generally cannot accept returns of items that have been opened or used. Products that are returned unopened and in their original sealed condition may be eligible for return or refund if the return request has been approved in accordance with our return policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

At this time, we do not offer exchanges. If there is an issue with your order, such as a damaged item or an order error, please contact us at pureheavennaturalsllc@gmail.com within 30 days of delivery. We will review each situation individually and work with you to find an appropriate resolution.

International Shipping

Pure Heaven Naturals ships only within the United States. We do not currently offer international shipping.

We appreciate your interest in our products and hope to expand our shipping options in the future. If international shipping becomes available, this policy will be updated accordingly.

Refunds

If your return request is approved, we will notify you once we have received and inspected the returned item. If the product meets the conditions of the approved return, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at pureheavennaturalsllc@gmail.com, and we'll be happy to assist you.