Shipping policy

Missing or Lost Packages

Once your order has been shipped, you will receive tracking information so you can monitor its delivery.

Pure Heaven Naturals is not responsible for packages that are marked as delivered by the shipping carrier but are subsequently lost, stolen, or missing. If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking with household members, neighbors, or your local post office. If the package is still missing, please contact the shipping carrier directly, as they are best equipped to investigate the delivery and assist with locating your package.

If your package appears to be lost while in transit (before being marked as delivered), please contact us at pureheavennaturalsllc@gmail.com. We will gladly work with you and the shipping carrier to help resolve the issue whenever possible.

As a small handmade business, we appreciate your understanding that we cannot replace or refund orders that the shipping carrier has confirmed as delivered. However, we are committed to providing excellent customer service and will do our best to assist you in resolving any shipping concerns.